Top features for contact center software must have

alex.smith Fri Jul 01, 2022 11:57 am

The contact center system must have some important features to improve your connection with
Your customer and boost the satisfaction level of your customer as well as agents.

1. Automatic call distribution
ACD helps to route calls to the most suitable agent or the department within the company.

2. Skill-based routing
This feature makes sure that every call is handled by a highly appropriate executive.

3. predictive dialer software
A predictive dialer is a tool that businesses with huge call volumes.

4.WebRTC Phone
With the use of this feature, you can access WebRTC right from your browser.

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Call: +91-8866728362/+1-707-708-4638

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