Why Choose Vicibox Center?

masudrobiul Mon Jan 17, 2022 4:49 pm

Why Choose Vicibox Center?
Tech Support: We are always here to run your operations smoothly.
WebRTC Based Solution: No need to for any soft/hard phones.
Low Cost Dialing Solution & many user friendly features……………..

Features
WebRTC Based Web Phone, Predictive Dialing, AMD Detection, Human Detection & many more...

Dialer Features
Ø Inbound, Outbound and Blended call handling, also Inbound Email and Chat
Ø Skills-based routing with agent ranking
Ø Outbound agent-controlled, broadcast and predictive dialing
Ø Integrated call recording
Ø Three-Way calling within the agent screen
Ø Agent Scripting with customer data
Ø Scheduled Callbacks: Agent-Only and Anyone
Ø External CRM Integrations
Ø Ability to have agents work from almost any internet connected computer
Ø Web-configurable IVRs and Voicemail boxes
Ø Outbound CallerID Groups: per-State, per-Areacode, Round-robin and Auto-rotate
Ø Custom Data Field Forms with Switchable Forms
Ø Zoiper, Webphone and our WebRTC phone are both included
Ø Virtually limitless campaigns, lists, IVRs, inbound queues, DIDs, phone accounts, voicemail boxes, and user accounts
Ø Inbound Post-Call Customer Surveys
Ø Inbound Queue Preserve-Place-in-Line
Ø Inbound Queue Closing Time Features
Ø Integrated web-based agent phone included, requires no agent setup
Ø Immediate or scheduled website callbacks
Ø Real-time reports with “click-to-listen” to monitor agent phone calls
Ø Inbound and Advanced Forecasting Reports
Ø Internal chat and broadcast messaging to agents
Ø Full USA, Canada and UK regulatory-compliance
Ø DNC.COM Lead Filtering and Inbound Call Filtering
Ø 99.9% up-time guarantee*
Ø Dedicated dialing server hardware
Ø Single server guaranteed to handle at least 25 agents at 3:1 line ratio
Ø Additional servers can be added to increase agent and call capacity
Ø Month-to-month terms, no long-term contracts
Ø No hidden fees

"Please Info Us for more details DEMO
Live support chat"

WhatsApp: +8801834452662
Email : masudmaty@gmail.com
Skype: robiulislam2662

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