Skill based routing: what is it and how does it work?
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Skill based routing: what is it and how does it work?
Skill-based routing is one type of strategy where your customers are assigned the most appropriate Skills relevant to handling their issues and concerns. For ex:- Spanish-speaking customers are sent to agents that can speak Spanish. With contact center software, you can transfer a call to a specific skilled agent. There are some benefits like customers getting to the right agent for the first time. It will increase customer satisfaction and improve agent productivity.
For Live Demo
Call: +91-8866728362/+1-707-708-4638
Visit: http://hodusoft.com/
Drop a mail here: sales@hodusoft.com
For Live Demo
Call: +91-8866728362/+1-707-708-4638
Visit: http://hodusoft.com/
Drop a mail here: sales@hodusoft.com
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